Privacy Policy – Laisa.ai
This policy describes how we collect, store, use, and protect your personal information. By signing up for or using our products, services, or any features, technologies, or functionalities offered on our website or through any other means (collectively referred to as “Laisa Services”), you accept and agree to this policy.
We may update this policy at any time by posting a revised version on our website. The revised version will take effect immediately upon publication. If the revised version includes any substantial changes, we will notify you at least 30 days in advance by posting a notice on the “Policy Updates” page of our site. After this 30-day notice period, your continued use of the services will be deemed as acceptance of the updated policy.
Opt-Out Policy
You may choose to stop receiving communications from us at any time. To do so, simply send an email to contact@laisa.ai requesting removal, or click the “unsubscribe” link at the bottom of any email we send.
Information Collection
When you visit the Laisa website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed. If you subscribe to our newsletter, request a quote, or purchase any of our services, we may collect the following:
Contact Information: name, address, phone number, email, WhatsApp, and similar data.
Before allowing access to Laisa Services, we may request additional information to verify your identity or manage risk, such as your birth date, national ID number, nationality, or other identifiers.
We may also collect data from third parties, such as identity verification services or credit bureaus. When using our Services, we gather information about your activities and transactions on our site and may collect device-related information to prevent fraud.
We may also collect information from support interactions or responses to surveys.
Cookie Policy
When you visit our site, we (and any analytics partners) may place small data files called cookies on your device. Session cookies are used to recognize you during your session so you don’t need to re-enter your password on every page. These expire once you log out or close your browser.
We also use persistent cookies to store your email on the login page and enhance your experience. Our cookies are encrypted and can only be interpreted by us.
You may disable cookies in your browser settings, though doing so may impact your experience on our site.
Cookies are also used to personalize services, content, and ads, assess promotional effectiveness, and improve security. You may encounter third-party cookies when accessing certain features or apps not controlled by us.
Google and Facebook Remarketing
We use Google Ads and Facebook/Instagram Ads remarketing features to show ads to visitors of our site on other platforms.
Third-party vendors, including Google and Facebook, may display our ads across the internet using cookies to track visits. You can manage Google Ads preferences through the Google Ad Preferences Manager.
Protection and Storage of Personal Information
We use the term “personal information” to refer to data that can be linked to a specific person and used to identify them.
Data that is anonymized and cannot identify an individual is not considered personal information.
We store and process your data securely using physical, electronic, and procedural safeguards. This includes firewalls, encryption, and access controls. Only authorized staff can access your personal data when necessary.
Use of Collected Information
Our primary goal in collecting personal information is to offer a safe, efficient, and personalized user experience. We may use your data to:
Deliver requested services and customer support
Process transactions and notify you of updates
Resolve disputes, enforce agreements, and troubleshoot issues
Prevent illegal activities or policy violations
Customize and improve our services and website content
Send marketing messages and promotional offers
Compare information for accuracy and verify with third parties
Marketing
We do not sell or rent your personal data to third parties for marketing purposes without your explicit consent.
We may combine your data with information from third parties to personalize services, ads, and content. You can opt out of marketing emails by contacting us or clicking “unsubscribe” in any communication.
Sharing Personal Information
We may share your data with:
Laisa team members to provide joint services, customer support, and enforce policies. They may send marketing communications only if you’ve opted in.
Service providers under contract to support fraud prevention, collections, marketing, or tech services. These providers are bound to use data only to perform services on our behalf.
Companies we merge with or are acquired by, in which case we will require that your information continues to be protected per this policy.
Law enforcement or government officials, when legally required or necessary to comply with laws, court orders, or investigations.
Other parties with your explicit consent or as directed by you.
Some of these third parties may be located in other countries with different data protection laws.
If we conduct a joint promotion with a partner, we may share limited personal information (e.g., name, email) with them solely to evaluate the effectiveness of the campaign. They are not permitted to use it for any other purpose.
We do not sell or rent personal information in the normal course of business, and only share it as outlined in this policy.
If you sign up through a third-party site or app, any information entered on those platforms will be shared with the site/app owner and subject to their privacy policies.
This privacy policy applies to all websites operated by Laisa.ai.
